Alinkone (“we”, “our”, “Company”) values your privacy and is committed to protecting your personal data. We comply with applicable privacy and data protection laws, including (where applicable) GDPR, CCPA, PIPA, PDPA, LGPD and other local regulations. This Privacy Policy applies to our mobile applications on iOS/iPadOS and related cloud services (“Services”).

2. Information We Collect

2.1 Information You Provide

Account details: name, email address, login ID, password, company name, role/title, country/region.
Business data: product, order, customer, warehouse and other operational data you enter when using our SaaS and cross-border commerce features (which may contain personal information).
Contact details: email, phone number, support tickets and communications with our team.
Billing information: subscription plan, billing email, tax ID or VAT ID. (Payment card data may be processed directly by third-party payment processors such as Stripe or PayPal.)

2.2 Information Collected Automatically

Device information: device model, operating system version, device language, timezone, identifiers such as IDFV or an app-specific random ID.
Usage information: app launches, screen views, feature usage, clicks, time spent in the app, crash logs, and performance metrics.
Network information: IP address, network type (Wi-Fi/cellular), approximate region, used for security and analytics.
Cookies and similar technologies when using embedded web views or external browser pages related to our Services.

2.3 Information From Third Parties

With your consent, we may receive:

OAuth login data (e.g., Apple, Google, WeChat, Naver) to simplify registration and sign-in.
Data from e-commerce and platform integrations (e.g., TikTok/Douyin, Shopee, Lazada, Shopify) to sync authorized store, product, and order data.
Payment information from processors (e.g., Stripe, PayPal, Apple in-app purchase) about transaction status and billing records.

3. How We Use Your Information

Purpose	Description
Core Service Delivery	To create and manage your account, authenticate you, and provide mobile SaaS features such as product and order syncing and analytics dashboards.
Contract Performance & Billing	To deliver the subscription plan you selected, generate invoices, and process payments or refunds.
Customer Support	To respond to your inquiries, troubleshoot issues, and provide technical support.
Product Improvement	To analyze usage patterns, improve user experience, enhance performance and reliability, and develop new features.
Security & Compliance	To detect and prevent fraud, abuse, or security incidents and comply with legal obligations.
Marketing (with consent)	To send you product updates, announcements, events or marketing communications. You can opt out at any time.

4. Device Permissions

Depending on your app usage and features, we may request:

Camera / Photos: to upload product images, screenshots or attachments.
Notifications: to send order updates, system alerts and important messages.
File access (within app sandbox): to import/export reports or upload documents.

You can disable permissions in iOS “Settings > Privacy”. However, some features may not work properly without them.

5. Sharing & Third-Party SDKs

We do not sell your personal data. We may share information only in these cases:

Service providers / sub-processors (e.g., cloud hosting, logging, analytics, crash reporting, email and push notification services, payment processors), solely to provide and improve our Services.
Legal obligations: when required by law, court order or government authority.
Third-party integrations explicitly authorized by you, such as e-commerce platforms or OAuth providers.

6. International Data Transfers

Your data may be stored or processed in different countries, such as Singapore, the EU, the United States, Korea, or others. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses, encryption, and access controls) to protect your data in accordance with applicable laws.

7. Data Retention

We retain your account data as long as your account is active.
Billing and transaction records may be retained for 5–7 years to satisfy tax and accounting requirements.
Logs and analytics data are generally kept for 12–24 months for security and improvement purposes.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data in certain circumstances.
Restrict or object to certain processing activities.
Receive your data in a portable, machine-readable format where technically feasible.
Withdraw consent where processing is based on your consent (without affecting prior lawful processing).

To exercise your rights, please contact us using the details below. We will respond within a reasonable period (typically within 30 days).

9. Children’s Privacy

Our Services are not directed to children under 16 years of age, and we do not knowingly collect data from them. If you believe we have inadvertently collected data from a child, please contact us so we can delete it promptly.

10. Data Security

We implement technical and organizational measures to protect your data, including:

HTTPS/TLS encryption for data in transit.
Hashing and encryption for sensitive data such as passwords.
Role-based access control, limiting access to authorized personnel only.
Regular security reviews, updates and backups.

11. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you within the app or via email and indicate the effective date at the top of this page.